Visa, making your password as secure as a chocolate piggy bank

added by Tony on May 11, 2010 at 14:22

Okay, so we have a company Visa card and as with all credit cards these days, online security is handled through a 3D Secure or Verified by Visa system - the online equivilent of 'Chip and Pin'.

Today, upon making a purchase we had to choose a password for Verified by Visa and we could not believe the trouble we had - it seems the people responsible for building the interface have no idea about security or a basic understanding of probability.

Firstly we tried a password containing just letters... 

...computer says "No, you must include numbers".

Okay we'll let that one pass, it seems like a fair request that will indeed force us not to enter a dictionary word. 

Next we tried a password that had two consectutive letters/numbers...

...computer says "No, you cannot use consecutive letters or numbers".

Now this one seems a little crazy, if someone is trying to guess or brute force my password, then the chances of the next letter being the same as the previous one are the same as the chance of it being any other letter or number, in fact this request is actually reducing the number of possibilities. 

Finally we tried a dozen or so passwords that we would be able to remember...

...computer says "No, I'm not telling you why (though I'll use my previous excuse - consecutive passwords)".

At this point, we were trying all kinds of combination of letters and numbers and it always found fault.  What is the point in forcing someone to choose a bizarre password that they have to write down to remember? It's about as secure as a chocolate piggy bank in the hands of my 4 year old.

It really does nullify the whole Verified by Visa concept!?

 

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Wish I was there!

added by Tony on May 28, 2009 at 11:17

This month sees the revamp of sunprincess.com.mv, home to the boat's - Dream Catcher 1 and Dream Catcher 2.  These luxurious boat's live in the wonderfully intriguing waters of the Indian Ocean and allow their guests to explore the beautiful islands and reefs of the Maldives.  As the blog title says... "I wish I was there!"

The revamp has focused mainly on the design and has lifted the website from its rather pedestrian previous design to something much more in keeping with the service it provides, and its target clientele. But while we were there, we improved some of the tools staff had to manage the site, introduced some great photo galleries and laid the foundations for further search engine and Internet marketing work.

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Whatever happened to customer service?

added by Tony on April 20, 2009 at 20:40

It won't be the first time you've heard the question, "is the web killing the high street"? It's one of the questions everyone is asking in this time of financial difficulty and it's true that the web is not doing the high street any favours, but in my opinion the high street is as much to blame. More...

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